Terms of Service

Version 1.7 · In force from 26 October 2026 for new accounts, and from 25 November 2026 for existing customers

These Terms of Service (the “Terms”) govern access to and use of Propel (the “Service”), the CRM provided at propeltech.io by CLV LABS SL, Calle Guerau de Liost 8, 08017 Barcelona, Spain, tax ID B05632997 (“CLV LABS”, “we”, “us”). They form a contract between CLV LABS and the organization for which an account is created (the “Customer”).

By creating an account you accept these Terms on behalf of the Customer and confirm that you are authorized to do so. If you do not accept them, do not create an account or use the Service. Read them together with the Privacy Policy, the Cookie Policy and the Legal Notice.

1. Definitions

• Workspace: the Customer’s organization in the Service, with its own users, settings and data.
• Users: the people the Customer invites to its Workspace, each with a role (owner, admin, manager, sales rep or viewer).
• Customer Data: all data that the Customer and its Users put into, import into or connect to the Service, including personal data about their contacts.
• Plan: the subscription option the Customer chooses, with the features, limits and prices described on the pricing page at propeltech.io.

2. A service for businesses

The Service is intended exclusively for professional and business use. The Customer declares that it acts for purposes related to its trade, business or profession, so consumer-protection rules for contracts with consumers do not apply. Users must be at least 18 years old.

3. Accounts and access

• Registration information must be accurate and kept up to date.
• Each User is responsible for keeping their credentials confidential and for activity under their account. Owners and admins must use two-factor authentication, with an authenticator app, unless they sign in through the Customer’s own single sign-on provider; we recommend it for every other User.
• The Customer’s owners and admins decide who has access and with which role, and are responsible for their Users’ compliance with these Terms.
• Tell us without delay at team@clvlabs.tech if you suspect unauthorized access.

4. Free trial

Every new Workspace starts with a free 30-day trial, with no card required and no limit on the number of Users. The features and limits that apply during the trial are those described on the pricing page.

When the trial ends without a paid Plan being activated, the Workspace is locked: its data is kept and can still be exported, but it cannot be used until billing is activated. A Workspace that never activates billing is deleted, with its Customer Data, 90 days after the trial ends. The Workspace’s owners and admins are warned by email two weeks before and again the day before deletion. The Workspace of a member of one of our partners is not deleted while they remain a member.

5. Plans, prices and payment

• Plans, prices, limits and AI credits are those shown on the pricing page when the Plan is activated. Prices are in euros and exclude VAT, which is added where it applies; a Customer that is not charged Spanish VAT (an EU business with a validated VAT number, or a Customer outside the EU) pays the listed price, without VAT.
• Plans are priced per billed User, with the minimum shown for each Plan. Monthly AI credits are shared by the Workspace’s billed Users and renew each month. There are no automatic overage charges.
• Paid Plans are paid online by card, through our payment provider Stripe: in advance, each month, renewing each month unless cancelled before the renewal. The card is entered in Stripe’s form and kept by Stripe, not by us, so that renewals can be charged. Additional AI credits can be bought as prepaid packs, which an owner or admin confirms before paying and which do not expire. CLV LABS issues an invoice for every payment. A Plan can also be agreed with CLV LABS and invoiced on the agreed terms.
• We may change prices for future periods with at least 30 days’ notice by email; the change applies from the next renewal, and the Customer may cancel before it takes effect.
• Amounts paid are not refundable for a partially used period, except where the law requires otherwise or we fail to provide the Service in breach of these Terms.
• If a payment is overdue, we may lock the Workspace after notice until it is settled.
• Questions about billing, invoices or payments: billing@propeltech.io.

Partners. A workspace may come to Propel through one of our partners: by its link or code, by a deal it registered, or because the Customer asks us to credit one. That partner is told the workspace’s name, plan, number of users, subscription status and the amounts paid for the Service, which is how its commission is calculated, and nothing of the Customer Data. An owner or admin sees the partner in Settings → Billing. We may also credit a workspace to the partner that brought it ourselves, recording why. If the partner asks us to change something in the workspace’s setup, the request waits for the approval of an owner or admin, and the partner is told whether it was approved, declined or done, with our answer. A partner has no access to the workspace unless the Customer invites one of its people as a User, with the role the Customer chooses.

6. Acceptable use

The Customer and its Users must not, and must not allow anyone to:

• use the Service for unlawful purposes, or to store or send content that infringes others’ rights;
• send unsolicited commercial communications, or email people without a valid legal basis under the GDPR and Article 21 LSSI-CE;
• upload special categories of personal data (Art. 9 GDPR) unless strictly necessary and lawful;
• attempt to access other organizations’ data, bypass the Service’s security or limits, or test its vulnerabilities without our written permission;
• overload the Service, run automated extraction beyond the documented API and its limits, or resell the Service without our agreement;
• copy, decompile or reverse-engineer the Service, except where the law expressly allows it;
• use the Service in breach of applicable sanctions or export-control laws, or on behalf of a person or entity subject to sanctions of the European Union, the United Nations, Spain or the United States.

Email you send through the Service. The Customer is the sender of the emails, sequences and campaigns its Users send. It is responsible for having a legal basis to contact each recipient, for honouring unsubscribes (the Service adds an unsubscribe link to marketing email and keeps suppression lists), for telling recipients about open and click tracking where required, and for respecting the sending limits of its mail provider.

7. Customer Data

The Customer keeps all rights to its Customer Data. It grants us only the rights needed to host, process, transmit and display it to provide the Service to the Customer, and we will not use it for any other purpose. The Customer is responsible for the lawfulness of the Customer Data and of how it was obtained.

The Customer can export its Customer Data at any time from the Service. An owner can delete the whole Workspace, which deletes its Customer Data and its Users’ accounts at once. Deleted data can remain in infrastructure backups until they expire in their normal rotation. The Customer is responsible for keeping its own exports of the Customer Data it needs.

Aggregated statistics. We may compile statistics about how the Service is used, such as how many Workspaces use a feature, and use them to run, secure and improve the Service. They do not identify the Customer, its Users or anyone in its data, are never drawn from the content of Customer Data, and are never used to train AI models.

8. Data processing terms (Art. 28 GDPR)

For personal data in the Customer Data, the Customer is the controller and CLV LABS is the processor. This section is the data-processing agreement required by Art. 28 GDPR and Art. 33 LOPDGDD:

• Subject and duration: providing the Service, for as long as the Customer uses it and until the Customer Data is deleted.
• Nature and purpose: storing, organizing, displaying, analysing, sending and otherwise processing the data as the Customer and its Users direct through the Service.
• Data and people concerned: contact, business, communication and activity data about the Customer’s contacts, leads, customers and Users, and any other data the Customer chooses to store.
• Instructions: we process the data only on the Customer’s documented instructions, which are these Terms and the Customer’s use and configuration of the Service, unless the law requires otherwise, in which case we will inform the Customer unless the law forbids it. We tell the Customer at once if, in our opinion, an instruction infringes data-protection law.
• Confidentiality: everyone we authorize to process the data is bound by confidentiality. Support staff access a Workspace only to help the Customer or for security, and each access is recorded in the Workspace’s audit log.
• Security: we apply the technical and organizational measures described in the Privacy Policy and keep them appropriate to the risk.
• Sub-processors: the Customer authorizes the sub-processors that section 7 of the Privacy Policy names as processing Customer Data. We will announce a new sub-processor at least 30 days in advance by email or in the app; the Customer may object on reasonable data-protection grounds and, if we cannot address the objection, terminate. Each sub-processor is bound by data-protection obligations equivalent to these, and we remain responsible to the Customer for its performance of them. Integrations the Customer chooses to connect act under the Customer’s own relationship with them.
• International transfers: the Service is hosted in the European Union. Any transfer outside the EEA relies on an adequacy decision or the Standard Contractual Clauses.
• Assistance: we help the Customer answer data-subject requests (the Service includes export and erasure tools), and with security, breach notification, impact assessments and prior consultation, taking into account the information available to us.
• Breaches: we notify the Customer without undue delay, and in any case within 48 hours of becoming aware of a personal-data breach affecting its data, with the information available.
• End of the Service: the Customer can export its data before closing its Workspace; afterwards we delete it, subject to backups expiring in their normal rotation and to any retention the law requires.
• Audits: we make available the information needed to demonstrate compliance with this section and allow reasonable audits, on at least 30 days’ notice, at the Customer’s cost and without access to other customers’ data.

9. AI features

AI features generate suggestions, drafts, summaries and scores, and the assistant can create or update records when a User asks it to. Output can be inaccurate: Users must review it before relying on it or sending it. We do not train models on Customer Data. If the Customer connects its own key for an AI provider, the use of that provider is also governed by the Customer’s agreement with it, and costs it bills to that key are the Customer’s. Unless an owner or admin turns it off, the AI also fills empty fields of a deal and its contact and adds follow-up tasks when a User opens a conversation linked to that deal with a new reply. Every change the AI makes is recorded and can be undone, and an owner or admin can have every AI change wait for approval.

Transparency (Regulation (EU) 2024/1689, the “AI Act”): the assistant and the AI features are identified as AI in the Service, so Users know when they are dealing with an AI system or its output. The Customer decides what it sends or publishes to others, and is responsible for any disclosure the AI Act requires of it when it does.

Preview features. Features marked as preview or beta are offered so the Customer can try them early. They are provided as they are, may change or be withdrawn at any time, and may be less reliable than the rest of the Service.

10. Integrations and third-party services

The Service can connect to third-party services (such as Google, Microsoft, WhatsApp, telephony, e-signature or marketing tools). Connecting one authorizes the data exchange needed for that feature. Those services are governed by their own terms, their availability is outside our control, and we are not responsible for them. The Customer can disconnect them at any time. If the Customer sets it up, the Service sends results back to an advertising source: to Meta, for a lead from Meta Lead Ads, Meta’s lead identifier and each stage the lead reaches; to Google Ads, in a file Google fetches, the click identifier, the conversion and, for a won deal, its value; never a name, email address or phone number. A lead form the Customer embeds on its own website reads the Google Ads click cookie in its visitors’ browsers, and the Customer is responsible for obtaining its visitors’ consent for it. Whoever holds the secret address of a data feed the Customer publishes can read it: the Customer keeps that address confidential and answers for whom it shares it with.

11. Intellectual property

The Service, its software, design and brand belong to CLV LABS or its licensors. Subject to these Terms and, after the trial, to payment, we grant the Customer a non-exclusive, non-transferable right to use the Service for its internal business purposes during the subscription. Suggestions you send us may be used to improve the Service without obligation.

12. Availability and support

We provide the Service with professional diligence and aim to keep it available at all times, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, preferably at low-use times, and change or improve features; we will give reasonable notice before removing a feature the Customer relies on. Support is provided by email at team@clvlabs.tech. Service levels apply only where agreed in writing.

No other warranties. Except as these Terms expressly state, the Service is provided as it is and as available, and, to the extent the law allows, we give no other warranty, express or implied, including of fitness for a particular purpose. In particular, we do not warrant the accuracy of AI output, that email sent through the Service will be delivered or not treated as spam by the recipient’s provider, or that third-party services will remain available or unchanged.

Force majeure. Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, acts of public authorities, strikes, failures of electricity, telecommunications or hosting providers not caused by that party, or cyberattacks despite reasonable security measures. This does not excuse payment obligations. If such an event prevents performance for more than 30 days, either party may terminate by notice.

13. Suspension and termination

• The Customer may stop using the Service at any time and cancel its Plan from the app, in Settings → Plan & usage, with effect at the end of the paid period.
• We may suspend access immediately where needed to protect the Service, other customers or third parties, or where required by law, and otherwise after notice for a serious or repeated breach of these Terms or non-payment.
• Either party may terminate the contract for a material breach that is not remedied within 15 days of notice.
• On termination, the Customer’s right to use the Service ends and the Workspace is locked: its data is kept, and can still be exported, for at least 30 days. A Workspace whose paid Plan has ended without being renewed is deleted, with its Customer Data, 90 days after the Plan ended, after the same two email warnings as in section 4 and with the same exception for our partners’ members. When the trial ends without a paid Plan, section 4 applies.

14. Switching to another provider (EU Data Act)

Under Chapter VI of Regulation (EU) 2023/2854 (the “Data Act”), the Customer may switch to another provider of a comparable service, or to its own infrastructure, and take its data with it. These terms govern that switch:

• Request and notice: the Customer starts a switch, or a full export before leaving, by writing to team@clvlabs.tech. No notice period applies, and none longer than the two months the Data Act allows can be imposed.
• Transitional period: for up to 30 days after the request we keep the Service running, help the Customer and its new provider with the export, and keep the Customer informed. If that is technically impossible, we say so within 14 working days, explain why and propose an alternative period of no more than seven months.
• Exportable data: all Customer Data, meaning contacts, companies, leads, deals, pipelines, activities, tasks, notes, emails and call records stored in the Service, products, quotes and invoices, files, custom fields, forms, sequences, automations, users and roles, and the audit log, together with the metadata the Customer and its Users created. Settings → Data and the public API export the main records in CSV and JSON; on request we provide everything else in JSON, free of charge.
• Excluded: CLV LABS’ own software and models, its internal operational and security data, and the credentials of third-party services the Customer connected, which it connects again at its new provider.
• Retrieval period: the Customer can retrieve its data for at least 30 days after the transitional period ends.
• Erasure: when that period ends and the switch is complete, we erase all exportable data, subject only to backups expiring in their normal rotation and to any retention the law requires, and confirm it. The contract then ends, and we tell the Customer so.
• No switching charges: switching and exporting data are free. A paid Plan ends with the switch, and section 5 applies to the current period.

15. Reporting illegal content (Digital Services Act)

Propel stores content on behalf of its Customers, which makes CLV LABS a provider of a hosting service under Regulation (EU) 2022/2065 (the “Digital Services Act”).

• Single point of contact: Member State authorities, the European Commission, the European Board for Digital Services and users can reach us at team@clvlabs.tech, in English or Spanish.
• Notices: anyone may tell us about content stored in the Service that they consider illegal, including on public quote links, booking pages and forms, by writing to team@clvlabs.tech with the reasons why it is illegal, its exact location (such as the address of the page), their name and email (not required for child sexual abuse material) and a statement that the notice is accurate and complete in good faith. We confirm receipt, decide diligently and objectively, and tell the notifier what we decided and how to seek redress.
• Restrictions and reasons: the restrictions we apply to content are those in section 6. If we remove or disable content, or suspend an account, we give the affected Customer a clear statement of reasons and explain how to contest the decision, unless the law prevents it. These decisions are taken by people, not by automated means.
• Serious offences: where we become aware of information that gives rise to a suspicion of a criminal offence involving a threat to someone’s life or safety, we inform the competent authorities.

16. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profits, lost business or lost data that could have been avoided with reasonable backups or exports, and each party’s total liability arising from these Terms in any 12-month period is limited to the amounts the Customer paid for the Service in that period (or 100 euros during a free trial). These limits do not apply to liability for fraud, wilful misconduct or gross negligence, to the Customer’s payment and indemnity obligations, or to any liability that cannot be limited under Spanish law.

Customer indemnity. The Customer will indemnify CLV LABS against third-party claims and sanctions, and the reasonable costs of defending them, including legal fees, that arise from the Customer Data, from the messages its Users send through the Service, from a breach of section 6 by the Customer or its Users, or from the Customer’s breach of data-protection law as controller. We will tell the Customer promptly of any such claim, let it take part in the defence, and not settle it without its agreement, which it will not unreasonably withhold.

Third-party intellectual-property claims. If a third party claims that the Service, as we provide it, infringes its intellectual-property rights, we will, at our choice and expense, obtain the right for the Customer to keep using it, modify the Service so that it no longer infringes, or, if neither is reasonably possible, end the affected Service and refund any amount paid for the period not yet used. This does not apply to claims arising from Customer Data, from third-party services the Customer connects, or from use of the Service in breach of these Terms.

17. Changes to these Terms

We may update these Terms. We will notify material changes by email or in the app at least 30 days before they take effect; if the Customer does not accept them, it may terminate before then. Continued use after that date means acceptance. The version and date above identify the current Terms.

18. Governing law and jurisdiction

These Terms are governed by Spanish law. The parties submit any dispute to the courts of Barcelona (Spain), expressly waiving any other jurisdiction that might apply.

19. Confidentiality

Each party will keep confidential the non-public information it receives from the other in connection with the Service, such as the Customer Data, pricing agreed outside the pricing page, and technical or security information, and will use it only to perform these Terms. This does not apply to information that is or becomes public through no fault of the receiving party, that it already lawfully had, that it receives lawfully from a third party, or that it develops independently. A party may disclose confidential information where the law or a court or authority requires it, giving the other party notice where permitted. This obligation lasts during the contract and for five years after it ends, and for as long as the law requires in the case of personal data.

20. General provisions

• Entire agreement and precedence: these Terms, together with the documents they refer to, are the whole agreement on their subject. A separate agreement signed with CLV LABS prevails over them for what it covers.
• Assignment: the Customer may not assign or transfer the contract without our prior written consent. We may assign it to a company of our group or to a successor in a merger, acquisition or transfer of the business, with notice to the Customer.
• Subcontracting: we may use subcontractors to provide the Service, remaining responsible for them; for personal data, section 8 applies.
• Severability and waiver: if a provision is held invalid, the rest remain in force, and the invalid one is replaced by a valid one as close as possible to its purpose. Not enforcing a right is not a waiver of it.
• Notices: we send notices to the email address of the Workspace’s owners or through the Service; the Customer sends them to team@clvlabs.tech. A notice by email is effective when sent, unless a delivery failure is reported.
• Survival: the provisions that by their nature must continue after the contract ends do so, including those on Customer Data, data processing, confidentiality, liability, indemnity and governing law.
• Independent parties: nothing in these Terms creates a partnership, agency or employment relationship between the parties.
• Language: these Terms are written in English, which prevails over any translation, offered for convenience only.
• How the contract is concluded: the contract is concluded electronically when an account is created and these Terms are accepted. We keep a record of the version accepted and when, which the Customer can request at team@clvlabs.tech, and the current version is always available on this page. Input errors can be corrected before the account is created. As both parties act as businesses, they agree that this information meets Article 27 of the LSSI-CE.

21. Contact

Questions about these Terms: team@clvlabs.tech, or the contact page. By post: CLV LABS SL, Calle Guerau de Liost 8, 08017 Barcelona, Spain.

Published and in force as of the date above, and accepted when an account is created. Where a customer has signed a separate agreement with CLV LABS, that agreement prevails over these Terms for what it covers.